Tampilkan postingan dengan label Management Carrer. Tampilkan semua postingan
Tampilkan postingan dengan label Management Carrer. Tampilkan semua postingan

Selasa, 02 November 2010

Do You Have What it Takes To Work in a Call Centre?

Job Vacancy Indonesia, Employee, Vacancy

Working in a call centre might seem like an easy job at first glance. It's just about answering phones, right? Wrong. There are many different jobs in call centres. There are Customer Service Reps (CSRs), Technical Service Reps (TSRs), Supervisors, Managers, and Human Resources staff, and many others who work to ensure a call centre, the customer's first line of contact with a company, works as a well-oiled machine.
So what does it take to work in a call centre? Though for this article we'll focus on CSRs, many of these skills are critical in other call centre jobs too.

Ability To Work in a Fast-Paced Environment:
In a call centre, it's all about speed. If you are working in an inbound call centre (meaning call come in to your call centre, as opposed to CSRs making calls) the main focus is how fast can a rep answer a phone. How quickly can they solve a customer's issue? Call times and wait times are how a centre calculates its efficiency, and therefore, it's costs and profits. But call times and wait times aren't just important for the company, they are also important to the customer. That's why it's critical to be able to work under pressure. 

Accuracy and Attention to Detail:
The customer is calling you because they have a problem. You must be able to answer their inquiry quickly and correctly so their faith and trust in your company is upheld. It's important to the company you work for that their customers aren't frustrated. These customers are the backbone of your company, and they need to have faith that their call is being handled professionally and correctly and that they will get the same correct answer if they call next time. Accurate consistency is critical. And for that, you need to be the type of person who can learn and retain information.

Ability to Learn New Skills:
Products and services change constantly. And though the basics will remain the same, you need to be on top of new things. The last thing a customer wants to do is be calling you for answers and you don't know what they're talking about. You also have to be willing to learn computer programs or software unique to your call centre. Call centres have a lot of processes and you must be able to learn how those work so you can work more efficiently, and better serve customers.
Learning new skills such as another language can also help your job prospects in a call centre. Many list the ability to speak a second language as an asset.

Ability to Deal with Difficult People:
More often than not, customers will call because they have a problem and they want you to fix it right away. If you cannot show empathy, and support them in their frustrations, they will get increasingly upset. You must be able to deal with difficult people and know how to handle and diffuse them. Consider taking a course on the subject. You'll learn how to improve your listening skills, and learn little tricks as simple as repeating back what you hear from your customer. This helps them feel listened to, understood, and in the end, it helps them feel better. The more ability you have in dealing with difficult people, the better you will feel also.

Flexibility:
Though a call centre can be a great 9-5 job, most of them require you to work some shift work. And this or may not fit your schedule. When you decide to apply for a job at a call centre, make sure you know what you are able to do in terms of shift work. If you have dependents, you will need to make alternate care arrangements. Remember too that changing shifts can affect your sleep patterns and your activities outside work hours.
The nature of call centres can also mean that you can be called in at the last minute. You might also be sent home if there is not enough work. If this is a concern for you, ask how often this happens when you are considering a job in a call centre.
Working in a call centre as a CSR can be a satifying job. Often, opportunities to move up to a team leader or scheduler can be had with the work experience you gain starting at the bottom. If you have the right skills and the desire to improve them, a career as a CSR might well be worth investigating.
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Minggu, 31 Oktober 2010

Importance of Continuous Job Opportunities

By Macon Maic

Job Vacancy Indonesia, Employee, Vacancy 

Jobs form the part of your life. It is impossible to lead a normal life without proper job. Jobs act as the major source of income thereby making the livelihood easy without many troubles. Jobs indeed keep the individual occupied without boredom. It is natural that you will completely feel bored if you sit simply without engaging yourself in any activities for about five days continuously. If this is the case, just imagine the situation you are unemployed. It will almost take your life both mentally and physically. A proper complete human life cycle comprises of job and it occupies a greater share in the livelihood and in the society. There are different types of jobs to which human beings get engaged themselves and these jobs varies depending on the qualification and other skills possessed by the individual apart from the availability of type of job in the place.
All the jobs are created by man and are also done by man in order to gain most out of it. Also there are many opportunities available around you that will definitely help you to fetch maximum and you would not have ever imagined about this kind of jobs in your life time. You might have come across many types of job opportunities while reading through various news papers and magazines. Apart from that, internet has emerged to be one of the latest developers of job wherein internet jobs are hitting the headlines. These job opportunity ads are published in the newspapers or magazines by giving the location as the headline like London jobs, Southampton jobs and so on. This clearly indicates that the job location is the particular place tagged along with the job in the opportunities heading.
You cannot avoid any opportunities as they are the main income source generators at your home front. You will always wish to look after your family and your dear ones in the most comforting and pleasing way. This wish can be converted to reality only with the help of a good job in hand. Sometimes people are also looking for additional opportunities in order to take them in the form of part time basis as they are finding it difficult to meet up the expenses due to increasing price rate. So it is advised to take care of all job opportunities with important care even if you are not in need of a new opportunity now.


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Rabu, 27 Oktober 2010

How to Write a Winning Banking Job CV

By Efti Babu

Job Vacancy Indonesia, Employee, Vacancy 


Finding a job with a top banking organization requires hard work and perseverance. The quality of your banking job CV will determine the results of your search for meaningful employment.
Your curriculum vitae should be formulated to highlight your qualities and skills along with your qualifications and working experience if any.
A good starting point is to consider who it will be targeted to, what message to convey and the kind of response it is designed to solicit. This will require you to customize all your banking job resumes to the standards of the institution where you seek employment.
Your curriculum vitae must show that you are an exceptional candidate for the job as compared to other similar job seekers.
Networking is also a common way of finding banking jobs. You should expand your networks whenever you get the chance so you can increase your chances of getting the best jobs through your references.
If you are pursuing a career in banking you should comprehend the duties and responsibilities of your field of work. The banking industry is quite demanding but a committed individual can be able to cope. Some of the jobs you can expect to perform include:
1. Dealing with routine bank transactions
2. Handling of checks and credit cards
3. Processing of loans
4. Marketing and selling financial products
5. Handling client withdrawals and deposits
6. Preparing Travellers checks for clients
7. Dealing with customer queries
Your resume should reflect capability to perform the above tasks plus others effectively. The following points must be present in your curriculum vitae.
Summary of Objectives: The objectives should include career objectives and your leadership qualities relevant to the job. It should portray your ambitions and goals if you should you secure employment with the prospective bank.
Contact Information: The second paragraph should include your daytime contact details. These will include: Full Name, phone number, address and email.
Candidates Career Summary: Here you will highlight your erstwhile professional working experience in the banking sector. You should demonstrate your ability to effectively carry out responsibilities for the prospective bank and its customers. You must clearly indicate your performance level and contributions to your former employer. You should also include your past working experience with other banks, positions held and roles undertaken, leadership roles assigned, professional skills gained, names of the banks you have worked with and similar information.
Academic Qualifications: This part of the resume displays your complete academic profile beginning from Grade School to College Graduation and any other specialized short courses undertaken in between. Your Banking Job CV must also show the name of the Educational Institutions, years of completion and Degrees /Diplomas awarded.
Personal Achievements: Under this sub heading, you can show the accolades, merit certificates and medals awarded to for excellence in relevant fields.
Relevant Skills: Under this sub heading, you should indicate both natural and technical aptitude for computers, banking software, languages and other similar skills required for banking jobs.
A Banking Job resume with the above details highlighted in an eye catching format is most likely to get you an interview and place you well near to getting your dream banking job career.

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Selasa, 26 Oktober 2010

Aircraft Mechanic - Career Courses

By Renata McGee


Job Vacancy Indonesia, Employee, Vacancy 

Working equipment on aircrafts is the number one priority when it comes to flight safety. All aspects of an aircraft are vital to the success of a flight. Students can enter a career as an aircraft mechanic after completing a schooling program from a vocational college.
To gain a further understanding of the career students can research typical vocational programs and their curriculums. An aircraft mechanic program or often referred to as avionics technician program can be entered at numerous schools. In the process of working through focused courses students learn to be specialized repair technicians. The goal of education is to prepare students to perform repairs, maintenance, and inspections of an aircraft. Courses hone in on the ability for mechanics to recall information so they can install, manage, and remove equipment. Different aspects of the field are looked at in separate courses. Coursework inside a vocational degree may include:
  • Aircraft Electrical Systems
  • Autopilot Systems
  • Avionics Maintenance
  • Calibration Equipment
Vocational colleges offer students these courses and more inside a certificate or associate's degree program. The integration of these courses is centered on providing students with the educational background to service aircrafts. Troubleshooting potential problem areas and ensuring that the structure of an aircraft is sound and ready for flight are the two main ways mechanics perform service. Students can expect to learn the entire mechanical process after completing a program. General courses taken inside a vocational program teach students the maintenance needed to maintain an aircraft.
Courses vary depending on the school and program selected but most include courses like:
*Aircraft Electrical Systems
Introductory concepts are introduced that include alternative and direct power currents. The circuits and voltage used are emphasized so students understand how to fix electrical systems inside aircrafts. After a basic foundation is laid students apply their knowledge to the operation of an aircraft. Understanding the power behind operation is how students learn to fix aircrafts when they cease to work or malfunction.
*Maintenance Procedure
Due to the regulation standards set forth by the Federal Aviation Administration students are required to adhere to these standards in the classroom and in the workplace. This type of course examines how to inspect, manage, and report all maintenance completed. Students learn to keep records of all work conducted to ensure that repairs are done according to code and the specific technical requirements of aircrafts.
*Communication Maintenance
The ability for a pilot to communicate is essential for safe travel. Students work to understand the systems of an aircraft and how to fix them when they fail. The main system is explored to train students to repair the electronics part so pilots can successfully send out messages to their control tower.
The knowledge gained inside a program is vital to the work done in the professional world. Students can study the mechanics of an aircraft by first exploring the different schooling options and entering accredited program. Programs and their concentrated courses center on giving students the proper knowledge to go from the classroom to the field. Full accreditation is provided by agencies like the Council on Aviation Accreditation ( http://www.aabi.aero/ ) to programs that offer the best quality education. Students can make this transition smoothly by completing a program in aircraft mechanics.
DISCLAIMER: Above is a GENERIC OUTLINE and may or may not depict precise methods, courses and/or focuses related to ANY ONE specific school(s) that may or may not be advertised at PETAP.org.

Top Entry Level Federal Jobs

By Steven Bronsons

Job Vacancy Indonesia, Employee, Vacancy


Are you looking for jobs? If you have entered the job market then you might have understood the kind of competition that is present in the market these days. Some people are interested in the private jobs while others are interested in the government jobs.
If you are a resident of America and you are looking for government jobs then federal jobs can be the best choice for you. You will be happy to learn that the federal government is one of the biggest employers present in America.
They employ thousands of employers every year and this is the reason why lots of people stand the chance of getting employed. You just need to make sure that you have the required qualifications. Federal jobs can be of different types.
If you are new in this field then you can look forward to the entry level federal jobs. There are some top entry level jobs available these days. There are at least 3 million workers who are working under the federal government. There are lots of benefits of this employment.
The government employees get job security and other than this they also get lots of insurance and a good salary. While applying for the federal jobs you will find certain kinds of ratings. These ratings are usually the levels.
If you are interested in the jobs then you first need to get federal ksa writing service. Different kinds of jobs require different kinds of resume. You might not be aware of the kind of ksa that you need to create for this job. Government ksa writing is not that easy if you do not learn it.
There are people who do not know how to write and this is the reason why they want to take help from professional writers. Ksa writing has become quite popular these days because lots of people are showing interest in applying for the federal jobs. The levels start from GS1 and goes up to GS6.
The level can even proceed to GS15. GS is actually the number which reflects the amount of experience as well as skill that is required for completion of the job. The entry level jobs include that of a clerk.
The salary of the clerks can range up to 24,000 per annum. You can be located in any part of the country. You can even mention about your preferred location in your application. The next job that is available for the entry level position is that of the assistants.
The assistants are found in most of the agencies of federal government and they have a salary of almost 30,000 or even more per year. These jobs are available almost all over America. You can choose your location.
It is quite easy to get the entry level jobs if you know about government ksa writing. Proper ksa writing is one of the best ways to get the entry level federal jobs. Secretary, accountant as well as technician jobs are also available in federal government.

Senin, 25 Oktober 2010

Presentation Folders Bring Much Needed Utility in Document Management

By Bryan Fuller
  
Job Vacancy Indonesia, Employee, Vacancy

There are many methods in which documents can be handled. They can be managed with many tools. Folders offer a good way to do this all. They are very much cost effective and they can handle documents in the best manner. The business of presentation folder printing UK is booming due to its utility and customization options.
Some of the benefits that these folders offer vary as much as from management utility to the advertisement tools. In any case, every folder is comprised of at least two panels. If it is folded once in the center, it would be bi-panel. If it is folded twice, it would be called tri-panel. There are many varieties of folders to meet any kind of need. For example, the presentation folder is unique in a sense that it helps in protecting documents more safely and securely with its pockets.
Some of the folders are used for decoration and ornamentals purposes as well. They are produced with such materials as can enhance their outlook and make them look more beautiful. An example can be given in the case of certificate folders which are used to protect and preserve important memories in the form of a document or a photograph.
A highly successful category of folders is called the custom presentation folders. They are not only used for their huge potential of utility but they are also used to bring the much needed variety in the document management business. They make them look more beautiful and handle the task better.
There is no secret in making a successful folder printing product. The printing needs to be world class and it has to withstand the test of customer's satisfaction. This is possible only if the printing companies utilize the latest technologies and tools to create high quality products.

Fridge Magnets As An Advertising Tool - Does It Work?

By Robert Badger

Job Vacancy Indonesia, Employee, Vacancy  


Fridge magnets are gaining in popularity as a way to advertise a business. The one question that many people have is if it actually works. Although there are no guarantees on any advertising options, fridge magnets have a very successful track record for a number of reasons.
Refrigerators are one of those items that every household has. It is also located in a heavily traveled area and has many people opening and shutting it every day. Because of this, companies have decided to include these magnets in the reach of their advertising.
Each time someone walks up to the refrigerator, they will see the magnetic advertisement- depending on where they put the actual magnet. It is very common to place fridge magnets on the front of the refrigerator rather than on the side which means it is very possible that a person would see the advertisement every time. Once a person grabs what they need out of the fridge, they shut the door and have an opportunity to see the magnet advertisement once again. Every single time someone heads toward the refrigerator, this process happens.
Consider the fact that people go into the kitchen for many other reasons. One of these reasons is to wash their hands. Other reasons people go in the kitchen is to make a meal, do the dishes, get a cup or utensils and much more. If the fridge is in the garage, there are many other opportunities to see the advertisement as well. No matter where the fridge magnet is located, it will gain a ton of exposure.
Many people choose to create business card fridge magnets as a replacement or addition to the traditional business card. There are benefits to this including the fact that it will not get damaged. This route is highly successful because, unlike a paper business card, the magnet does not usually get misplaced. If someone picks up a card and then sets it down after a number has been dialed, there is a greater chance that it will be lost and not available for future use. When people refer to fridge magnets, it usually remains on the fridge because they walk up to it, dial the number and then walk away.
There are many ways that fridge magnets can be effective. It is important to identify a target market before deciding on which style to go with. Some companies get a huge return for using magnetic calendars or photo frames while others fair better with a simple business card look.
Choosing fridge magnets as a medium to advertise through is an excellent idea. It provides a huge amount of exposure which lasts a long time and brands the company name, logo and slogan multiple times daily to the people who see it.

Advance Your Career With a Masters Degree

By Deon Du Plessis

Job Vacancy Indonesia, Employee, Vacancy


Are you someone who wants to get ahead in your career? Do you want to get that edge that will help you get ahead of everybody else and get you into that position that you've always wanted? There are many ways to achieve your career goals but none are as rewarding and as valuable as getting a masters degree. If you look at the sheer volume of people who are currently out of work with normal Bachelor degrees, then its not hard to see that the bar has been raised.
There is no doubt that a tertiary education is becoming more important in an competitive job market. Just competing with all the other applicants who has exactly the same qualification as you can be very tough. You need something that sets you apart and getting a masters degree may well do that for you. Less than 10% of all graduates proceed to extend their education and less than 10% actually get a masters degree or a doctors degree (this excludes MD's). By simply furthering your studies you can really set yourself apart.
Getting a masters degree is also not just about getting ahead from the pack. Its also about specializing and really honing in on a specific area in your field. We've all heard it before but the world is becoming much more specialized and the need for experts in particular fields are increasing. A masters degree will enable you to specialize and to become more of an expert in something that you actually like doing.
Lastly, when prospective (and even current) employers see a masters degree on your resume it instantly changes their perspective of you. It really says a lot out you beyond the mere qualification. It speaks volumes of your enthusiasm, your ability and your general approach to your career.
Not only will a masters set you apart from everybody else, it will help you to reach levels in your career that won't be possible with a bachelor's degree. Why not look into it. It may just be that missing piece that you've been looking for. With numerous new online degrees available you don't even have to go back to school full time. You can do it for much cheaper, at your own pace and even get a very specific degree from international schools. I would encourage you to look into online schools. There are some great educational opportunities out there.

Should You Recruit A Targeted Market for Your Network Marketing Company?

By Art Lovell

Job Vacancy Indonesia, Employee, Vacancy


This article will discuss the pros and cons of the traditional strategy of recruiting from your warm market or targeted cold market as a network marketer. Ultimately the aim of this article is to provide valuable insight into the benefits of each method to help you grow your business. As network marketer, you are building a team and it goes without saying, that having the right team members is pivotal to your success.
Benefits of Recruiting from the Warm Market
Recruiting from the warm market has 3 main benefits having an existing relationship with potential business partners, potential referrals, and the locality of your leads. When you recruit from the warm market, specifically your family members and friends, you have the benefit of existing relationship. You will not be seen as a stranger salesman and this can be extremely effective in piquing people's interest. Another benefit of recruiting warm market is that you may get an easy referral due to your existing relationship. You friend or coworker may not be interested in joining your business, but they may refer you to their associates who are. Lastly, a major benefit of recruiting warm market you have the benefit of your potential business partners being local which makes it easier to invite to local hotel or home presentations.
Benefits of Recruiting From a Targeted Cold Market
There are 3 major benefits of recruiting from a targeted cold market. They are more leads due to a bigger market, the ability to target leads interested in your business, and starting the recruiting process from a position of authority. First, by moving your recruiting efforts online allows you to reach more people than you can by simply recruiting from your friends and family through various advertising methods online. Recruiting online allows you to filter out people who are uninterested in your opportunity and only speak to people who are interested through advertising. Lastly, recruiting from a targeted cold market allows you to recruit from a position if authority through marketing online and attracting only the leads that are interest in more information about your company and your team.
Conclusion:
Is one method better than the other? Ultimately, both methods should be learned and mastered. People have seen success using both methods but the trend of many network marketing building strategies have focused online simply because there are more people online than in your warm market. However, network marketing will always will be a relationship business and you should work hard on establishing relationships with potential business partners online and offline.

Minggu, 24 Oktober 2010

Careers In Herpetology And Herpetoculture

By Dr. Robert Sprackland

Job Vacancy Indonesia, Employee, Vacancy 


So you think you want to establish a career where you get to work with reptiles and amphibians. If that is the case, this article is for you. Why did I write an article about getting what seems to be an easy-to-obtain job? First, there are a lot of people who contact zoos, museums, and websites asking just that question. While there are some pamphlets available that briefly address the question (ASIH, no date; SSAR, 1985), there are few other published resources available (Barthel (2004); Sprackland and McKeown, 1995, 1997; Sprackland, 2000). There are some guides to entering the academic world of biology (i.e., Janovy, 1985), but these generally focus on career paths in the university world, while the field of biology is far broader than herpetology or even organismal zoology. This article, then, gives professional colleagues a resource that may help them answer specific questions from their clients.
Second, many people do not consider a career in herpetology or zoology until they reach the stage where it has become obvious that their collections have outgrown their personal resources. They either wish to expand their contact with large reptiles in a zoological park setting or perhaps wish to engage in meaningful field or laboratory studies. Among the ranks of this group are many seasoned and competent herpetoculturists, and they form a significant group seeking information about how to "turn pro."
Career Options I: The Private Sector
There are probably more paying opportunities in the private sector than can be found among the zoological parks and academic markets combined, though it may also be safe to say relatively few private sector jobs will pay a living wage. Among the jobs that can be classified as "private sector" are those that receive funding as commercial, for-profit ventures. Typical jobs would include animal dealers, pet shop workers, breeders, lecturers, and writers. For most of these positions, success will be based largely on experience and knowledge-from whatever source you obtained it-and less so on formal academic training. Some notable herpetologists came from the ranks of the privately employed sector, including Lawrence Klauber, Constantine Ionides, E. Ross Allen, Steve Irwin, and Hans-Georg Horn, as well as many of the most knowledgeable contemporary reptile breeders.
Working in the private sector generally has two paths available to you. First, you may work for someone who owns a reptile-related business. Pay is variable in such situations, and may be based more on the financial condition of the business than on any experience you may bring. Perhaps the more financially rewarding route is to operate a business of your own. Many commercial breeders start by specializing in a single species (such as leopard geckos) or a genus (such as rat/corn snakes). From there you may branch out to handle other species, or you may remain a specialist dealer and supply your personal passion for exotic reptiles with a private collection.
There are also herpetological supply businesses, school lecturers, and reptile food suppliers, among other possibilities. The key to making any of these ventures work is to tackle them as serious business activities. Take some business classes, or buy some good books about writing a business plan (essential for getting loans) and operating a small business. Take advantage of free advisory services of friends in business or the U.S. government's SCORE program (Service Corps Of Retired Executives), where experienced business people will review business plans and loan requests, discuss accounting and inventory control, and be available to help in a myriad of ways that will make you life easier and business more likely to succeed.
Career Options II: Zoological Parks
It was once true that if you were willing to clean cages and apprentice under an "old timer," you could get a position at even the most prestigious of zoos. By the last third of the 20th century, though, a variety of factors at zoological parks had changed drastically. Operating costs, including salaries and benefits, utilities, insurance, cost of animals, and greater competition for visitor's dollars all made it essential to streamline the operations and assure better-trained staff from their date of hire. People wishing to work in the animal care departments were routinely expected to have completed a two-year associate's degree in biology, animal husbandry, or zookeeper training. Now it is much more likely that a zoo will want new hires to possess a bachelor's degree and have a few years' experience as either a zoo volunteer or part-time worker. Moving into management may require you to have a master's degree as well.
Why all this focus on academic qualifications? There are several reasons, and we'll examine each in detail. First, of course, is that many employers see completion of a college degree as an indicator of your ability to take on a long term project, with all its ups and downs, and finish. An associate's degree program at one of the few community colleges that offers such a course of study will consist of far more hands-on (or "practical") time working in a small zoo that a student would get in a traditional university setting. The two-year course is vigorous, and potential zookeepers will be trained across the lines of the zoo world, being exposed to bird and large mammal care, administration and administrative duties associated with a broad spectrum of possible career positions. The more traditional and popular four-year university degree route may entail little practical zoo keeping experience, but provides a very broad range of classes that include English (good communication skills are expected of new hires), math, history, Western Civilization, philosophy, chemistry, physics, biology, and a variety of optional, or elective, courses. There is rather little focus on zoology during the four year program, so a candidate who can "tough it out" is seen as being a well-rounded individual with a solid background in sciences and who can complete a long-term project that appears to have little direct bearing on the final goal.
The second reason for wanting a strong college background in new zookeeper hires is because animals are becoming more expensive to acquire, maintain, and replace. Zoo managers rightly expect modern keepers to know considerably more about the anatomy, physiology, behavior, and diseases of the animals for which they will have responsibility. The keeper is the first line of action for keeping animals healthy and recognizing when something may be wrong, and the better trained the keeper, the better he or she should be at handling that responsibility. College teaches students how to do research, and the working zookeeper may have to use library, on-line, or professional contact sources to get information necessary to the well being of animals.
Breeding was once the rare and much-heralded accomplishment of few zoos, and then only for large, usually mammalian charges. The pre-1965 efforts were often on so-called "postage-stamp collections" of animals, where zoos would try to obtain one specimen each of as many species as possible. With the mid-1960s enforcement of the U.S. Lacey Act, establishment of the Endangered Species Act and the beginning of CITES, zoos were limited in their abilities to acquire new animals. It quickly became fashionable, responsible, and fiscally necessary to learn to breed more species and use progeny to populate zoo collections. During the pioneering days of captive husbandry, zookeepers with a greater knowledge of physiology, reproductive biology, and the natural history of the animals in their care had a decided advantage over other keepers. Such staff members became crucial to the continued success of many zoo missions, helping drive the recruitment of new employees with a more solid and diverse background in the science of biology.
Third, many zoos have come under increased scrutiny both by the general public, wanting to be sure that the zoo's mission is actually being accomplished, and by groups who advocate against the keeping of any animals in captivity at all. Today's zookeeper needs to know how to educate the public to the needs of animals and the important roles played by well-run zoological parks. An indispensable part of being such a zookeeper is to have a broad view of the mission coupled with exceptional speaking and/or writing skills. Every keeper is also an ambassador for their zoo and the value of all zoos to the visiting public. Employers often equate your ability to handle these tasks with the training you received in university.
Career Options III: Academia
The academic world has much to offer, but also makes considerable demands. Careers under this heading include primarily university positions-almost all of which have teaching responsibilities as well as research-and the small number of museum curators. For an entry into any of these fields a candidate must certainly hold a doctor of philosophy (Ph.D.) degree, and most jobs now also require you to have held a postdoctoral position as well. There has been a fair amount of discussion since the middle 1990s to create a new post-Ph.D. degree, the chancellorate, but most critiques argue that by the time a student would attain that degree, they would be facing retirement age!
An academic herpetologist may have the greatest freedom to explore the topics of personal interest, especially in a museum setting, but even there the job will require expertise and skills that extend beyond studying reptiles. University and museum professionals enter the profession as assistant professors or assistant curators. They will be charged with setting up a research program that is funded by grants-which they must raise with limited institutional help. Earning a grant means having a solid research proposal, excellent writing and budgeting skills, and the resources that will guarantee the promised results if you are funded. Your employer will also expect a certain quantity of peer-reviewed publications (those that appear in the scientific or technical journals) from you. If, after three to seven years, depending on the employer, you meet these goals, you will probably be offered a promotion to associate professor or associate curator and tenure. Tenure means that, barring an extremely serious breach of responsibility, you have a job for life.
But it is not as easy as the previous paragraph describes to get tenure. You will also need to serve on committees, provide input on institutional projects, and establish some sort of interaction with the broader community. Each of these tasks is designed to give you the chance to be seen as an authority in your subject and prepare you for increased responsibilities in the future. Your success or failure will also weigh in on whether or not you earn tenure. On top of all this, university faculty are also expected to teach, which means that you will essentially be charged with two very distinct jobs.
College Preparation
College education is not for everyone, and with the increased competition for available entry slots in each year's classes coupled with ever increasing tuition and related expenses, it should be a well-planned and carefully considered step (Sprackland, 1990). For those of you still in high school-or for parents whose children want to prepare for a career in herpetology-I shall offer some basic advice on how to prepare for college. The sooner you can start your efforts, the better, because you will need three solid years of the right kinds of high school courses in order to be seriously considered for admission to a good university. Opt for the college-prep route, and take three or more years of math (algebra, geometry, algebra II, and calculus), three of laboratory-based science (biology, chemistry, and physics), and work to excel in English, particularly composition. By the junior year of high school you should be researching colleges. Find out which schools offer degrees and courses of interest; not all schools offer zoology paths, and of those that do, not all offer courses in herpetology. Start reading one of the major scientific journals (Copeia, Herpetologica, and Journal of Herpetology) and study where the authors are who have interests that coincide with yours. Each scientific paper includes the author's address and, almost universally, e-mail address.
When you find authors you wish to contact, do so. Write a brief polite letter introducing yourself and expressing interest in studying herpetology. Ask for information about the author's university, its courses, degree offerings, and admission requirements. Plan early, because entry requirements vary somewhat among universities.
If you choose to go the community or junior college route, there are some differences in your procedure from what you would do to get into a four-year school. You do not need the same rigorous high school course load to enter a community college, and entry requirements vary from none to minor. There is little difference to the student between the first two years of college whether at community or four-year colleges, and in many cases the former is a better educational deal. Why? Because unlike four-year colleges, community colleges do not employ graduate students to teach. Faculty almost universally have at least a master's degree plus several years' experience as instructors, providing a considerable potential edge over the graduate student teacher.
Once enrolled at community college, you must meet two objectives if you wish to eventually earn a solid bachelor's or higher degree. First, be sure to register in courses that will transfer credit to the four-year school you plan to attend. If this is not possible-some universities do not recognize some community college courses as adequate-then have an alternative university to aim for or go directly to the four-year school of your choice. Second, take every course as seriously as you can. Work to earn an A average, especially in science, math, and English composition courses. Don't waste your time at community college, assuming it is the easy alternative to a four-year school; this is rarely the case. Many community college instructors are leaders in their respective fields. The late Albert Schwartz was a herpetologist who probably did more than any other zoologist to study and document the herpetofauna of the Caribbean islands, and he is still extremely highly regarded by his peer community. Yet for his entire career, Schwartz taught only at a community college. Several distinguished herpetologists are doing just that even today.
When enrolling at university should you sign up for the bachelor of arts or bachelor of science program? There is a small difference, though few students (or graduates) know what it is. In the bachelor of science (BS) track, you have almost all of your courses determined by a university-set plan. You are required to take specific classes and have very few elective options. The bachelor of arts (BA) is more liberal; it still has a considerable number of required courses, but you have far more latitude in elective class choices. Because my interests were so broad in my undergraduate days, wanting to study paleontology, Latin, and philosophy as well as zoology, I opted for the BA program. Had I taken a BS route, I could not have taken such a range of classes and still graduated in four years.
Graduate School and Post Graduate Options
Graduate school is definitely not for everyone, though it is absolutely essential if you wish to obtain an academic career or a position as a senior zoo employee. Collections managers and zoo keepers typically opt for a master's degree, which provides advanced coursework and a chance to engage in some project or activity that has a direct bearing on the requirements of an advanced career path. A doctoral degree is a research degree, meaning the recipient has been trained to conduct original studies. This is the degree needed for professorial and curatorial positions. The vast majority of people who plan to earn a doctorate do not need to earn a master's degree en route.
Master's programs take from 18 months to three years of full-time effort, and include a large number of courses, some research or work as research assistant in a lab, and often require a written thesis based on library or research work. Some master's programs will require you to either work as a research assistant or as a teaching assistant, supervising laboratory sessions. Doctoral programs in the United States start off similar to the master's route, and with classes, lab or teaching duties. Upon completing a set of qualifying examinations, the student becomes a candidate for the degree and begins working on an original research project, which will eventually be written up as a thesis. If the thesis passes faculty scrutiny, the Ph.D. is awarded. U.S. doctoral programs typically span five to seven years of full-time effort, after which the herpetologically oriented graduate faces a daunting job market. If you want a Ph.D., go ahead and earn it, but do not assume it is a guarantee of an academic job. During the particularly tight job market of the 1980s and 1990s, my contemporaries joked that Ph.D. stood for "Pizza Hut Delivery." (This seemed somewhat appropriate given that we survived graduate school by ordering astronomical numbers of Pizza Hut pizzas to our labs; now "the hut" could pay our salaries!)
If you decide to enter graduate school, begin your job hunt no later than a year before you plan to get a master's degree, or two-and-a-half years before a Ph.D. Once again, read the journals, attend conferences, and find out where people are with whom you would be compatible as a new colleague. Whose research could complement yours and help you on the road to tenure? Make those contacts early and make sure you have people who will vouch for you when those precious jobs become available.
CAREER OPTIONS IV: MISCELLANEOUS
Perhaps none of the previous categories applies to your interests. That still leaves a considerable number of possible careers that will allow at least some work with reptiles. Most require a bachelor's degree, though a job announcement will often claim "master's degree preferred." Among the choices are-
Government biologist-Positions with federal and state wildlife agencies sometimes allow study of herpetofauna. Among the obvious agencies are fish and wildlife, game, and environmental services. However, biological work is also undertaken by the U.S. Geological Survey, forest services, and occasionally in military research (the U.S. Army and Navy long operated a considerable snake venom research facility).
Teacher-Both primary and secondary school teachers have numerous opportunities to acquaint children with the natural world. In many states the teacher must hold a degree in a content area-say biology or zoology-while other states accept applicants whose degree is in education. Check carefully to determine the requirements for the state in which you wish to teach.
Community College Instructor-As tertiary schools have increased their dependency on lower-paid part-time instructors (who typically do not receive health or retirement benefits), the ranks of part timers has exploded. While the working conditions are extremely variable, part-timers can expect to have limited or no campus office space, no faculty standing, and perform the same teaching duties as full-time colleagues, but for 40% to 70% of the hourly pay rate. The rare full-time opening in this market is considerably more attractive, and carries no research, grant-seeking, or "publish-or-perish" responsibilities. Generally, the candidate must have a master's degree in biology, teaching experience, and the ability to teach some combination of general biology, microbiology, and anatomy and physiology.
Writers-Natural history writing has its ups and downs, but many a herpetologist has earned at least some money from commercial publication. Choose a niche, such as writing about herpetoculture or more broadly about a specific group of animals, to get started. Financial success will ultimately depend on reliability, excellent writing skills, and the ability to expand to reach broader audiences. The more biological or scientific topics you can cover, the more your potential income. Although herpetology is my grand passion, I have also published on the topics of education, philosophy, sub-micron electronics, non-metal conductors, evolution, venom research, and history.
Photographer/illustrator-Just as a financially successful nature writer must reach a wide audience, so too must the photographer or illustrator. Few, if any, of these professionals make a living wage by only illustrating reptiles; there is more security in animals and general nature shots.
Veterinarian-A secure field if you do not plan to care only for reptiles. Like graduate school in general, there are serious academic hurdles to meet, and competition for openings (there are fewer vet schools than medical schools) is fierce.