By Marie Jacob
Where overseas outsourcing has already gained a mature market, domestic outsourcing is gaining momentum for emerging nations like India where both the main business and the freelance contractor are located in the same nation. One of the primary reasons for outsourcing is to lower expenses in terms of labor, infrastructure and technology.
Though many domestic players have sprung up owing to the demand the ITES industry has, it is always necessary to know your vendors thoroughly before you could hook up a good deal for your outsourced projects. You can resort to the following points, in order to choose a better domestic outsourcing partner:
1. Work experience and credentials
The vendor that you wish to outsource your projects/domains should possess relevant work experience and credentials to support its credibility.
2. Reference checking
Reference checking has always helped to know a third party well. Checking with the references can help you to understand the vendor's capabilities properly.
3. Quality assurance
The vendor should be quality focused and these days many companies have adapted to standard norms and quality certification such as ISO 9001:2008.
4. Cost
If the pricing of any vendor I not cost-effective, then it primarily isn't serving the purpose of outsourcing. Thus, gather price quotes from all vendors available and see at your convenience which budget suits you the most.
5. Contract terms or SLAs
The vendor must be committed to the Service Level Agreement or SLAs and must be clear in its contract terms. The contract must also provide flexible terms for both the parties.
6. Confidentiality
You must always ensure that the vendor has a well defined set of security policies in place. How secure is your data at your vendor's site and what measures are taken to keep data safe are the questions that must be asked to the vendor.
Other points that you can further consider are location of the vendor, additional resources and capabilities offered by the vendor, reporting methodologies, vendor processes, financial stability of the vendor and cultural similarity etc. All these points may help you in deciding your best domestic outsource partner.
Though many domestic players have sprung up owing to the demand the ITES industry has, it is always necessary to know your vendors thoroughly before you could hook up a good deal for your outsourced projects. You can resort to the following points, in order to choose a better domestic outsourcing partner:
1. Work experience and credentials
The vendor that you wish to outsource your projects/domains should possess relevant work experience and credentials to support its credibility.
2. Reference checking
Reference checking has always helped to know a third party well. Checking with the references can help you to understand the vendor's capabilities properly.
3. Quality assurance
The vendor should be quality focused and these days many companies have adapted to standard norms and quality certification such as ISO 9001:2008.
4. Cost
If the pricing of any vendor I not cost-effective, then it primarily isn't serving the purpose of outsourcing. Thus, gather price quotes from all vendors available and see at your convenience which budget suits you the most.
5. Contract terms or SLAs
The vendor must be committed to the Service Level Agreement or SLAs and must be clear in its contract terms. The contract must also provide flexible terms for both the parties.
6. Confidentiality
You must always ensure that the vendor has a well defined set of security policies in place. How secure is your data at your vendor's site and what measures are taken to keep data safe are the questions that must be asked to the vendor.
Other points that you can further consider are location of the vendor, additional resources and capabilities offered by the vendor, reporting methodologies, vendor processes, financial stability of the vendor and cultural similarity etc. All these points may help you in deciding your best domestic outsource partner.
In Jaipur, one of the fastest growing outsourcing partners in the industry is Go4 Call Centre. Under the flagship of the parent company Cyber Futuristic Private India Limited, Go4 Call centre aims to serve your customer first with excellent customer support. Go4 Call Centre offers wide range of services through Inbound and Outbound call centre operations some of which include helpdesk services and remote troubleshooting of IT-related queries, transaction processing, accounting services, remote network management, end-to-end processing services etc.
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